What's your response time for Gloucester City emergencies?+
For active leaks or storm damage, we prioritize Gloucester City calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through Gloucester City.
How does your pricing work?+
We give every Gloucester City customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Are you licensed and insured to work in Gloucester City, NJ?+
Yes — Big Toms Roofing is fully licensed to perform Gutter Installation in NJ, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
What happens if my roof is leaking right now?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Will you work directly with my insurance company?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Gloucester City customers say this cuts weeks off their claim process.
What's the typical timeline for a replacement?+
Most residential replacements in Gloucester City take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
Do you install metal roofing or just shingles?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
What kind of warranty comes with a new roof?+
Yes — we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
Do you do pre-listing or pre-purchase roof inspections?+
We do these regularly for Gloucester City homebuyers, sellers, and their realtors. You'll get a documented report covering material condition, flashing, ventilation, and estimated remaining lifespan.
Are you only in Gloucester City or do you cover nearby towns?+
Beyond Gloucester City, our crews regularly service the surrounding Gloucester City, NJ area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
